Recent Why SERVPRO Posts

SERVPRO Customer Review In Hendricks County

2/10/2020 (Permalink)

Here at SERVPRO of Hendricks County we strive to go the extra smile for our community! Here is a review left from one of our valued customers.

They arrived as quick as possible. I'm sure they came from another job. Becky and Jay and another gal, I'm sorry I don't remember her name (she only came the first day). They were so good to explain to me and help me to understand the importance of what they had to do. Both Becky and Jay came back daily and checked on their equipment (big blowers & dehumidifiers). Sprayed my house so I won't get mold. Explained when the kitchen cabinets were going to be torn out. I had no idea, all of this was going to happen and they were so good to explain and help me step by step through this process. I would highly recommend them. I'm thankful that my insurance called them, obviously they had faith in them as well. I appreciated all they did and I want you to know that both Jay and Becky, were so polite and respectful to me during a difficult time when I was still trying to comprehend that my house had just flooded. Thank you for sending not only great workers, but nice employees that share with the customer what they are going to have to do. That's very valuable, and nice, good people are hart to find. They were very hard workers and I observed them working super well as a team. Kudo's to Jay and Becky! They deserve this praise! Great Job!!

SERVPRO of Hendricks County will put your home back together "Like it never even happened."


Building Relationships in Hendricks County

11/19/2019 (Permalink)

SERVPRO leaving impressions in Hendricks County New Marketing Vehicle In Hendricks County

Building lasting relationships is the key to success. In our industry we make this happen with marketing to our local insurance agents! You never know when disaster will strike. Always be prepared with a first pick restoration company in mind!

SERVPRO of Hendricks County would like for you to book us for your restoration needs. We offer a wide range of services from water damage, fire damage, mold remediation, and commercial services. One thing you can always count on is that SERVPRO will make it " Like it never even happened." 

Our field technicians are IICRC certified, we have all of the specialty equipment, and are available 24/7. The owner, Steve Dussault, believes that no customer should have to wait a moment longer than necessary for effective and efficient mitigation, and that is why we are "We're Faster To Any Size Disaster."


Safety Tips for your Outdoor Entertaining with a Fire Pit

6/7/2019 (Permalink)

SERVPRO of Hendricks County wants to help you plan in advance when installing your new fire pit.

Fire pits are wonderful accessories for outdoor entertaining and may be a great addition to your property.

Here are some safety tips from SERVPRO of Hendricks County when using your fire pits in Brownsburg, Indiana.  


  1. Place your fire pit at least 10 feet away from any other structures to ensure a safe distance from sparks igniting other structures or smoke invading another structure.
  2. Do not set your fire pit on a covered deck or under tree branches to ensure that flames and sparks will not set objects on fire.

Under the Pit

  1. Make sure you have the proper type of bedding under the fire pit such as stone, brick, gravel, or concrete.
  2. Never place over a wooden deck or over dry grass; this will prevent causing a spark to the ground below the pit.


  1. Do not use your fire pit on windy days.
  2. Check the breeze to see what direction the breeze is flowing and place the fire pit out of the breeze.

Lighting the Fire Pit

  1. Do not use lighter fluid or gasoline to light the fire.
  2. Kindling such as newspaper, pine needles, etc., are great starters for your fire pit.
  3. Always have hose or water nearby in case the fire starts to spread.

Make sure your town or covenant rules allow for burning a fire pit.

If you have the misfortune of a fire spreading due to a fire pit, call the professionals at

SERVPRO of Hendricks County


Don't be a victim of hidden water damage

6/7/2019 (Permalink)

This flooded basement and game room was caused by torrential rain.

Remember, water damage will go deeper than the naked eye can see.  Instead of trusting untrained eyes to diagnosis and mitigate your property, trust your local SERVPRO of Hendricks County professionals for all your water remediation needs!

Know that our SERVPRO IICRC trained professionals will arrive at your property equipped with state-of-the-art technology and equipment to get you back into your home quickly and return you to “Like it never even happened."

Our SERVPRO of Hendricks County technicians are trained to safely clean and restore your home utilizing the following procedures:
• First, identify the source or type of water causing the loss
• Perform emergency water extraction using our advanced technology and extraction equipment
• Measure temperature and humidity for drying analysis
• Utilize professional commercial grade drying equipment
• Survey the damage and inspect for any hidden damage or moisture
• Move and block furniture and contents to avoid any additional damage
• Inspect carpet pad/carpet and diagnosis necessary procedures
• Apply necessary treatments (disinfectants/deodorization)
• Document inventory of damaged contents and dispose of refuse

SERVPRO of Hendricks County has professional equipment, training, and experience to find and dry unseen water before any secondary damages might set in. To ensure your property is free of any unseen moisture, contact us at 317-838-0100.

Is a Leaking Roof in Avon an Emergency?

4/22/2019 (Permalink)

Damage from leaking roofs can be kept to a minimum if acted upon quickly.

Roof leaks are a problem in any weather, but a roof that starts to leak during a heavy rainstorm can quickly turn into a major emergency. Unfortunately, rainy weather is when a roof leak is most likely to happen.

No resident ever wants to find water leaking from their ceiling.  It is important that you take immediate action to avoid additional damage to your home.

Containing the Leak

The water leak may have caused a bulge or discoloration to your ceiling which may indicate that the water is collecting and pooling on the other side or the ceiling.

Get a trash can or bucket and place under the site of the damaged area.  Next, take a screwdriver and use it to puncture the very middle of the bulge where the water is accumulating.  Doing this may prevent the entire ceiling from collapsing.

SERVPRO of Hendricks County and their IICRC Technicians are available 24/7 to provide emergency water extraction and water mitigation to return your home to “Like it never even happened."

Dangers of Waiting

Immediate action to a roof leak can minimize any future damage and possibly prevent any microbial growth. Avoiding or ignoring stains on the ceiling or even bubbling or bulges may often lead to a damaging and costly repair.

Call SERVPRO of Hendricks County (317)838-0100

What Do You Do When Your Toilet Overflows?

4/19/2019 (Permalink)

It's a dirty job and SERVPRO of Hendricks County wants to take care of restoring your property back to preloss condition.

Oh no, the toilet is overflowing is a message you hope you never hear!  But rest assured, unfortunately, it happens all the time and our SERVPRO of Hendricks County technicians are just a phone call away.

If your toilet begins to overflow following a flush, you want to make sure you stop the flow of water immediately to minimize any water damage.  To do this, remove the tank lid and press down on the bottom flapper valve.  This will prevent any additional water from getting into the toilet bowl.  Once you have pressed the flapper valve, lift the float that operates the tank fill valve to stop the tank from filling.  This should allow the water level to drop; otherwise, turn off the water valve behind your toilet by turning it clockwise. 

The Source of the toilet bowl overflow might be a Clog

You may have a blockage in the toilet bowl or a clogged drain or sewer line.  If you are on a septic system, your septic tank may be full. 

Our SERVPRO technicians are trained water damage restoration professionals and certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC).  Let SERVPRO of Hendricks County be the calm in your chaos the next time your toilet overflows.  Our vehicles are fully equipped with state-of-the-art water extraction, drying, and moisture testing equipment to handle your loss.

Call us at (317) 838-0100

Mentors needed at the Boys & Girls Club of Morgan County

2/12/2019 (Permalink)

Making an impact on the community in which you live and work!

The Community Foundation of Morgan County Executive Director, Ed Kominowski, is leading the podcast dialogue with Neal McNalley, Owner of SERVPRO of Hendricks County.

Neal and his family are longtime supporter of their community making many different impacts.

Neal and his family not only have a passion for the Boys & Girls Club of Morgan County but wants to get others involved.

Ten years ago, Neal was invited by a friend to a luncheon and asked if he might entertain the thought of sponsoring a golf outing for the local Boys & Girls Club. Neal listened and has since been the Title Sponsor and Legacy Sponsor for all 10 of the Boys & Girls Club of Morgan County Golf Outings.  Neal’s belief is that he and his family have been blessed and they have the opportunity to help and benefit the families in the community and by doing so, benefit the community as a whole.

SERVPRO of Hendricks County is an IICRC-certified restoration company.

12/3/2018 (Permalink)

SERVPRO of Hendricks County is an IICRC-certified restoration company.

Water Damage and IICRC Certification of Your Restoration Firm

Water damage can be deceptive. Water penetrates into structural cavities creating trapped pockets of saturation. The detection of water in these areas can often only be discovered with sophisticated moisture detection meters. Undetected moisture will continue to cause damage. This damage, at a minimum, will cause odors. Greater damage will surface when materials delaminate, shrink, split and further deteriorate to where costly repairs are required.

More than just removing excess water, restorers certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) have the knowledge and equipment to further dry a home or facility (including substructure materials) completely back to preloss conditions. Through timely response and the careful monitoring of water damage, mold and other health issues can be prevented. If water damage has been present too long, mold will occur.

All IICRC-certified professionals have the training and experience to identify moisture sources, evaluate mold growth (visible or suspected), contain damage, remove contamination and dry materials to ensure that mold will not return.

More About the Importance of IICRC Certification

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) is a certification and standard-setting nonprofit organization for the inspection, cleaning and restoration industries.

When you see a IICRC logo, you can be confident that an IICRC-certified experienced, qualified professional is caring for your valuable property. IICRC Certified Firms employ technicians who, after study, field experience and passing comprehensive exams, have received IICRC certifications in specific cleaning, restoration and inspection categories such as upholstery, wood flooring, stone and tile flooring, carpet cleaning, odor removal, mold remediation, water damage, fire damage restoration and more. 

SERVPRO of Hendricks County is an IICRC-certified restoration company. Call us today at 317-838-0100 if you have water damage.